CARPS IN OPERATION
- the three step process
CARPS IN ACTION - THE EASIEST USER INTERFACE ON THE MARKET
The real case scenario playing above is one captured on screen as a task is set and an operative is assisgned by the controller.
The job itself takes six minutes to do. Impressively it takes just 25 seconds to book and a total of 35 seconds to fully allocate. Just as important, records have been automatically logged of this and all tasks which gives incredible data for analysis and if the job needs to be tracked this is simplicity itself; not just the controller but the nurses themselves have direct access to seeing how things are coming along.
Step 1: Booking
This is quite simple, first off you select where you are, then simply select the task from a list… where it’s to start… and where it’s to end.
Additional information is equally easily added. A wheel chair is needed and the patient’s name is typed in to aid clarity.
The task in this case has been marked urgent as speed is required.
It’s also possible to book a number of operatives. One suffices in this case though.
All that remains now is to enter the task.
A complete booking made in just 30 seconds. Less time than it normally takes to answer a telephone.
All details of the request have been instantaneously transmitted to the controller.
Step 2: Scheduling
Moving to the controller's interface the red, urgent task has appeared along with full information. It’s now up to him to assign the task to the most suitably placed operative. This too is simple. He has information on currently available operatives and where they are waiting for their next request.
A scripted message is sent to the operative’s radio. Once they’ve had a chance to digest the information they press the A button to accept the task.
Step 3: Implementation
The controller can now see that the operative is on route. It is just one of several tasks and operatives he is already dealing with. He has up to date information on all of them, including those he’s scheduled for breaks. He also knows at a glance who have been waiting longest and how long any particular job may be taking.
Once the operative arrivs at the starting point he presses the B button on his radio to indicate he’s now busy on the job. Once the job is finished the C button will be pressed to indicate the task is complete which also lets the controller know he’s now waiting at his last job location for his next task.
"The interface is extremely easy to use and understand.
After a few weeks we found that members of the portering staff were
more than willing and able to assume the position of controller themselves on occasion"
Steve Packer, Deputy Facilities Manager
Whittington Hospital, London
The radios themselves are interlinked with the computer so that all the details of every task are automatically logged. CARPS is more than just a tool to assign tasks it utilises all the data in conjunction with supplied reporting software to give detailed statistical analysis....